Conservative SCC response to residents is too slow
August 25, 2007 8:00 PM
Liberal Democrats have called upon Tory run Surrey County Council to respond much more quickly to residents enquiries and complaints. A report revealed that between April and June 207, the Council failed to respond to 29% of residents' complaints within a satisfactory timescale.
Surrey residents had to wait more than 20 working days for a response from the Transport Service, which missed the deadline in 70% of enquiries.
Similarly, only 31% of complaints made to the Families Service were dealt with within the deadline. The Families Service did not even keep adequate records and so 60% of complaints within that service had no record of the time scale of response.
This poor service to local residents is a consequence of the Tory administration's Business Delivery Review which resulted in under-staffing and over stretched staff who are unable to provide the service that Surrey residents deserve.
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